Batteries and Things Return and Warranty Policy
Thank you for shopping with us! We strive to produce the highest quality goods while still offering a great low price. Our products are hand inspected prior to sale to help ensure that you are happy with your purchase. However, we also understand that some items may have defects that are not apparent at time of sale.
If you are not satisfied with your purchase, you may return it to us for refund or warranty under the following conditions:
Returns - Batteries and Things, Inc. reserves the right to refuse a refund, or charge a restocking fee, based on item's appearance or working condition. Receipt, order number, or service sticker is required for refund, exchange, or warranty service.
Unopened and/or unused items can be returned up to 30 days from date of purchase. Refund is for item only, and does NOT include shipping or other charges, unless the reason for return is due to our error.
General Limited Warranty - Items other than batteries are guaranteed to be free of defects and in good working condition for at least 90 days from original purchase date. Warranty covers factory defects and workmanship under normal use. Damage due to impact, infiltration by foreign material/liquid, short circuit, neglect, or abuse voids warranty.
Battery Limited Warranty - Warranty is effective from date of original purchase only. You will NOT receive a warranty replacement until we have fully charged and then check the condition of your battery. This operation may take up to 1 business day. Customers may request a battery on loan, with deposit, if available. Warranty covers factory defects and workmanship under normal use. Damage due to impact, infiltration by foreign material, short circuit, neglect (including overcharged, frozen, or dried-out cells), or abuse voids warranty.
Common Battery Warranty Periods (effective for purchases on or after January 1st, 2014):
- Interstate Mega-Tron Plus Automotive - 30 months free replacement, up to 6 years tiered performance warranty (prorated).
- Interstate Mega-Tron Automotive - 24 months free replacement, up to 5 years tiered performance warranty (prorated).
- Interstate I-line Automotive - 18 months free replacement, up to 4 years tiered performance warranty (prorated).
- Camelion "black box" Automotive - 18 months free replacement, up to 4 years tiered performance warranty (prorated).
- Interstate and Camelion “black box” Commercial / Industrial – 12 months free replacement.
- Power Sport (i.e. Adventure Power) [Conventional and Maintenance Free] - 6 months.
- Sealed Lead Acid - 12 months.
- Battery Pack Rebuilds - 12 months.
- Watch Battery Installation - 3 months.
- Small Household Rechargeable Batteries - 3 months.
If you do not see your product listed or you have questions please contact us. We are here to help you and will do our best to resolve your situation.